Ashley Allen (Madding)
About Ashley Allen (Madding)
Ashley Allen is the Manager of Customer Success at GoLinks, overseeing GoLinks, GoSearch, and GoProfiles. She has extensive experience in customer success roles across various companies, including significant tenures at GoLinks and Quotient Technology Inc.
Current Role at GoLinks
Ashley Allen currently serves as the Manager of Customer Success for GoLinks, GoSearch, and GoProfiles. In this role, she oversees customer success initiatives, ensuring that clients receive the support they need to effectively utilize the company's products. Since taking on this position in 2023, she has focused on enhancing customer satisfaction and driving product adoption across the platforms.
Previous Experience at GoLinks
Ashley Allen has held multiple positions at GoLinks prior to her current role. She worked as a Customer Success Manager from 2020 to 2021, followed by a tenure as Customer Success Lead from 2022 to 2023. During her time at GoLinks, she developed expertise in customer onboarding, training, and retention strategies, contributing to the overall success of the customer success team.
Experience in Customer Success Management
Ashley Allen has extensive experience in customer success management across various organizations. Before joining GoLinks, she worked at TripActions as a Customer Success Manager for the Mid-Market segment from 2018 to 2019. Additionally, she spent five years at Quotient Technology Inc., where she held several roles, including Customer Success Manager II and Program Manager, from 2010 to 2018.
Educational Background
Ashley Allen studied at California Polytechnic State University-San Luis Obispo, where she earned a Bachelor of Science degree in Business Marketing from 2005 to 2009. This educational background provided her with a solid foundation in marketing principles, which she applies in her customer success roles.
Skills and Expertise
Ashley Allen possesses strong organizational skills and adaptability to new technologies, which enhance her ability to support customers effectively. She is proficient in using Salesforce for managing customer relationships and data. Her expertise includes onboarding, training, retention, and expansion within the digital marketing and SaaS industries, demonstrating her capability in driving customer success.