Matt Riddle
About Matt Riddle
Matt Riddle serves as the Sr Manager of Renewals at GoLinks, where he leads a global team focused on customer success. He has extensive experience in account management and customer support, having previously held positions at UserTesting and CareerBuilder.com.
Current Role at GoLinks
Matt Riddle serves as the Sr Manager of Renewals at GoLinks, a position he has held since 2023. In this role, he leads a global team of renewal managers, focusing on enterprise, mid-market, and SMB customers across various industries and regions. His responsibilities include ensuring customer satisfaction and driving growth through effective renewal strategies.
Previous Experience at UserTesting
Prior to his current role, Matt Riddle worked at UserTesting for a total of five years in various capacities. He served as the Sr Manager of the Renewals Account Management Team from 2021 to 2023 and as the Sr Renewal Account Manager for Global Accounts from 2018 to 2021. His experience at UserTesting contributed to his expertise in customer success and account management.
Career Background at CareerBuilder.com
Matt Riddle's career includes significant experience at CareerBuilder.com, where he held multiple roles from 2011 to 2014. He worked as a Client Support Specialist, Customer Success Manager, Client Advocate Lead for National Accounts, and Product Strategist. This diverse experience provided him with a strong foundation in client relations and support.
Education and Expertise
Matt Riddle studied at Georgia Southern University, where he earned a Bachelor of Business Administration (B.B.A.) in Management from 2006 to 2011. His educational background, combined with his extensive work experience, has equipped him with skills in CRM, communication, and social networking, which he utilizes to collaborate effectively with senior leadership and various teams.
Passion for Customer Success
Matt Riddle is passionate about helping customers achieve their desired outcomes. His commitment to customer success is evident in his current role at GoLinks, where he focuses on fostering growth and satisfaction among clients. His approach emphasizes collaboration with customer success and sales teams to enhance the overall customer experience.