Bernadette Yatar
About Bernadette Yatar
Bernadette Yatar is a seasoned professional with extensive experience in community management, marketing, and customer service. She has worked in various roles since 2006, currently serving as a Community Manager at GoodUnited and a Marketing Manager at Qwoted, while also freelancing on Upwork.
Work at GoodUnited
Bernadette Yatar has been serving as a Virtual Assistant (Community Manager) at GoodUnited since 2020. In this role, she focuses on community engagement and support, leveraging her extensive experience in customer service and marketing. Her responsibilities include managing community interactions and ensuring a positive experience for users.
Current Roles and Responsibilities
Since 2019, Bernadette Yatar has held dual roles as a Social Media Assistant at AllWomen'sTalk and as a Marketing Manager at Qwoted. In these positions, she utilizes her marketing expertise to enhance brand visibility and engagement across various platforms. Additionally, she has been active as a freelancer on Upwork since 2018, providing diverse services that align with her skills.
Education and Expertise
Bernadette Yatar holds a Master of Arts in Education with a major in Education Management from Aklan Catholic College, completed in 2014. She also earned a Bachelor in Journalism from the Polytechnic University of the Philippines in 2006. Her educational background supports her expertise in marketing, customer support, and community management, complemented by proficiency in tools such as ASANA, ManyChat, and Zendesk.
Professional Background
Bernadette Yatar has a diverse professional background, having worked in various roles since 2006. She has experience as a Customer Service Representative at Alorica Philippines, Inc., and as an Admissions Officer and College Instructor at STI College Kalibo Inc. Her previous positions also include Lead Generator at DTT ENTERPRISES LTD and Market Research Nurture Partner at Dec-Tec anti-slip, waterproof decking.
Customer Support Skills
Bernadette Yatar specializes in providing customer support through chat and email. She addresses inquiries efficiently, focusing on a friendly and professional approach. Her experience includes using Zendesk and Gmail Streak for email support, where she assists customers with cancellations, refunds, and other concerns, ensuring a positive customer experience.