Carmen Perry
About Carmen Perry
Carmen Perry is a Senior Enterprise Customer Success Manager at GoodUnited, where she has worked since 2022. With a background in biology and extensive experience in customer success management, she specializes in enhancing nonprofit fundraising through data-driven solutions.
Work at GoodUnited
Carmen Perry has been serving as the Senior Enterprise Customer Success Manager at GoodUnited since 2022. In this role, she focuses on enhancing customer experiences and ensuring the success of enterprise-level clients. Prior to her current position, she worked as a Senior Customer Success Manager at GoodUnited from 2019 to 2022, where she contributed to the company's mission of supporting nonprofit organizations through innovative fundraising solutions.
Education and Expertise
Carmen Perry studied Biology at the College of Charleston from 2005 to 2007. She also attended Trident Technical College, where she focused on Biology/Biological Sciences from 2004 to 2005. Furthering her education, she earned a Bachelor of Science in Organizational Leadership from Colorado State University-Global Campus in 2017. Her expertise lies in leveraging data science and human judgment to improve nonprofit fundraising experiences.
Background in Customer Success Management
Carmen Perry possesses a strong background in customer success management, particularly with enterprise-level clients. Her experience includes various roles in customer-facing positions, where she has been instrumental in helping nonprofits acquire new supporters through innovative social fundraising solutions. This extensive experience has equipped her with the skills necessary to enhance customer satisfaction and drive success.
Previous Work Experience
Before joining GoodUnited, Carmen Perry held several positions that contributed to her professional development. She worked at AT&T as a Sales Manager from 2015 to 2017 and as a Retail Sales Consultant from 2014 to 2015. Additionally, she was employed at Blackbaud as a Business Development Representative I — Target Analytics from 2017 to 2018 and as an Account Executive II — Nonprofits from 2018 to 2019. These roles provided her with valuable insights into sales and customer relationship management.