John "Garrett" Astles
About John "Garrett" Astles
John 'Garrett' Astles is a Senior Customer Success Manager at GoodUnited, with extensive experience in customer support and account management roles at Benefitfocus and Atlatl Software. He specializes in nonprofit engagement through Facebook Fundraisers and messenger automation.
Work at GoodUnited
John 'Garrett' Astles has been serving as a Senior Customer Success Manager at GoodUnited since 2021. In this role, he focuses on enhancing customer engagement and satisfaction. His responsibilities include managing client relationships and ensuring successful implementation of solutions that support nonprofit organizations. He leverages his extensive experience in customer success to drive value for clients and improve overall service delivery.
Previous Experience at Benefitfocus
Garrett Astles held multiple positions at Benefitfocus from 2012 to 2017. He started as an Account Manager, where he worked for three years, followed by roles as Manager of Employer Account Management and Manager of Customer Acceleration. His tenure included six months as Manager of Enterprise Support. His experience at Benefitfocus provided him with a strong foundation in customer support and account management within the technology sector.
Experience at Atlatl Software
From 2017 to 2021, Garrett Astles worked as a Customer Support Manager at Atlatl Software. During his four years in this role, he focused on providing high-quality support to customers, ensuring their needs were met effectively. His experience at Atlatl Software further developed his skills in customer service and management, contributing to his expertise in client relations.
Education and Expertise
Garrett Astles earned a Bachelor of Science (BS) degree in Biology and Psychology from the College of Charleston, where he studied from 2004 to 2008. His educational background complements his professional experience, particularly in understanding client behavior and needs. He has developed expertise in leveraging Facebook Fundraisers to enhance nonprofit engagement and revenue, as well as implementing Facebook messenger automation for nonprofit fundraising at scale.
Transforming Fundraising Data
In his current role and previous positions, Garrett Astles has contributed to transforming fundraising data into actionable insights and professional reports for nonprofits. This ability to analyze and present data effectively supports organizations in making informed decisions and optimizing their fundraising strategies.