Armani Williams
About Armani Williams
Armani Williams is a Commerce Supervisor at Goodwill Industries International, with a strong background in customer service and management. He has held various roles in companies such as Chewy, Teleperformance, and Enterprise Rent-A-Car, and has academic qualifications in Kinesiology and Exercise Science.
Current Role at Goodwill Industries International
Armani Williams serves as a Commerce Supervisor at Goodwill Industries International, a position he has held since 2020. In this role, he has successfully managed a team of customer service professionals, fostering a collaborative and high-performance work environment. Williams has implemented innovative customer service strategies that have significantly enhanced customer satisfaction. He has also played a pivotal role in streamlining customer service operations, which led to improved efficiency and reduced response times.
Previous Experience in Customer Service
Prior to his current role, Armani Williams worked at Chewy as a Customer Service Specialist from 2018 to 2020. He also held the position of Quality Assurance Manager at Teleperformance from 2012 to 2013. Additionally, he served as an Assistant Manager at Enterprise Rent-A-Car from 2013 to 2014. In these roles, he developed a comprehensive training program for new customer service representatives, focusing on enhancing communication and problem-solving skills.
Educational Background
Armani Williams studied at the University of the Cumberlands, where he achieved a Bachelor of Science (B.S.) in Kinesiology and Exercise Science from 2009 to 2011. He also earned a Bachelor of Applied Science (B.A.Sc.) in the same field during the same period. Earlier, he attended Andrew College, where he obtained an Associate of Science (A.S.) in Athletic Training/Trainer from 2007 to 2009.
Career Development in Technology and Logistics
Armani Williams has experience in technology and logistics, having worked as a Satellite Technician at MasTec Advanced Technologies from 2016 to 2018 and as a Move Coordinator at American Van Lines for eight months in 2015. These roles contributed to his diverse skill set, enhancing his ability to manage customer service operations effectively.