Kimberly Rivera
About Kimberly Rivera
Kimberly Rivera is a Customer Service Representative at Goodwill Industries International, where she has worked since 2020. She holds a Master's degree in Human Capital Management and a Bachelor of Business Administration from the University of Phoenix, along with additional studies in customer service and hospitality.
Work at Goodwill Industries International
Kimberly Rivera has been employed at Goodwill Industries International as a Customer Service Representative since 2020. In this role, she engages with customers, addressing inquiries and providing support to enhance their experience. Her position involves utilizing her skills in customer service to contribute to the organization's mission of helping individuals achieve independence through education and employment.
Education and Expertise
Kimberly Rivera holds a Master's degree in Human Capital Management, Business Law, and Management from the University of Phoenix, which she completed from 2015 to 2016. Prior to this, she earned a Bachelor of Business Administration (B.B.A.) from the same institution, focusing on Global Business Strategies, Project Management, and Accounting for Decision Making, from 2011 to 2014. Additionally, she studied at Instituto de Banca y Comercio Inc, where she gained knowledge in Customer Service, Bar Management, and Hotel Operations from 2009 to 2011.
Background
Kimberly Rivera's educational journey began at Instituto de Banca y Comercio Inc, where she studied various aspects of tourism and hospitality, including customer service and hotel operations. This foundational knowledge paved the way for her further studies at the University of Phoenix, where she pursued degrees that equipped her with skills in business management and human capital.
Professional Development
Throughout her career, Kimberly Rivera has focused on enhancing her customer service skills and business acumen. Her educational background, combined with her practical experience at Goodwill Industries International, reflects her commitment to professional development in the fields of customer service and business management.