Marcia M Jackson Cunningham
About Marcia M Jackson Cunningham
Marcia M Jackson Cunningham serves as the Assistant Manager of Food Service Operations at Goodwill Industries International, where she has worked since 2018. She holds an Associate of Arts and Sciences in Hospitality and Culinary Management and a Bachelor of Science in Health Care Administration, and has experience as a chef instructor and customer service team leader.
Work at Goodwill Industries International
Marcia M Jackson Cunningham has served as the Assistant Manager of Food Service Operations at Goodwill Industries International since 2018. In this role, she contributes to strategic goal setting and provides input into spending decisions related to vendors and projects within the food service operations budget. Her responsibilities include evaluating data and reporting findings to support policy and program development in food service operations. Cunningham has been involved in various projects and initiatives that span durations of 12 months to 2 years.
Education and Expertise
Cunningham has a solid educational background in hospitality and health care management. She earned an Associate of Arts and Sciences (AAS) degree in Hospitality and Culinary Management from the College of Lake County, where she studied from 2009 to 2012. Prior to that, she obtained a Bachelor of Science (BS) degree in Health Care Administration and Management from National-Louis University, completing her studies from 1999 to 2002. This educational foundation supports her expertise in food service operations and management.
Background in Culinary Education
Before her current position, Cunningham worked as a Chef Instructor at Lake Shore Academy from 2014 to 2016. In this role, she focused on teaching culinary skills and food preparation techniques. Additionally, she has been an Adjunct Instructor at the College of Lake County since 2016, where she continues to share her knowledge in culinary management with students.
Previous Experience in Customer Service
Cunningham has extensive experience in customer service, having worked as a Team Leader at Allstate Financial from 2004 to 2012. In this position, she led a team in customer service operations, which provided her with valuable skills in team management and customer relations. This experience complements her current roles in food service and education.