Roumi I.
About Roumi I.
Roumi I. serves as the Director of Retail at Goodwill Industries Niagara, overseeing multiple retail stores and a donation center. She holds a PhD in Linguistics and has extensive experience in retail management and customer service enhancement.
Current Role at Goodwill Industries Niagara
Roumi I. serves as the Director of Retail at Goodwill Industries Niagara, a position she has held since 2011. In this role, she oversees the operations of six retail stores and one attended donation center in the Niagara Region. Her responsibilities include managing customer feedback processes to enhance service quality and ensuring compliance with health and safety regulations across all retail locations. Additionally, she plays a key role in pricing and inventory control, as well as implementing visual merchandising strategies to improve the shopping experience.
Previous Experience at Goodwill Industries Niagara
Prior to her current position, Roumi I. worked at Goodwill Industries Niagara as a Store Manager from 1997 to 2009 for a total of 12 years. During her tenure, she gained extensive experience in retail management and customer service. Her role involved overseeing store operations and contributing to the overall success of the organization in the Niagara Region.
Professional Background at Staples
Roumi I. also has experience outside of Goodwill Industries, having worked as a Business Support Manager at Staples from 2009 to 2011 for two years. In this role, she was responsible for various support functions that contributed to the operational efficiency of the business.
Education and Linguistic Expertise
Roumi I. has a strong academic background, having studied at Sofia University St. Kliment Ohridski, where she earned a Master's degree in Bulgarian Philology from 1979 to 1984. She furthered her education at the Bulgarian Academy of Sciences, where she studied Linguistics and achieved a PhD from 1989 to 1996. This educational foundation has contributed to her current role as a Cultural Interpreter at Information Niagara, where she has worked since 1999.
Current Role at MCIS
In addition to her work at Goodwill Industries Niagara, Roumi I. has been an On-Call Interpreter at MCIS (Multilingual Community Interpreter Services) since 2011. This role allows her to utilize her linguistic skills and cultural knowledge to facilitate communication in diverse settings.