Shane Flynn
About Shane Flynn
Shane Flynn is a System Technician at Goodwill Industries International, providing technical support and hardware maintenance across approximately 20 locations. He has over seven years of experience in the field, including roles at Goodwill Industries of West Michigan and Grand Rapids Community College.
Work at Goodwill Industries International
Shane Flynn has served as a System Technician at Goodwill Industries International since 2017. In this role, he provides technical support and hardware maintenance across approximately 20 locations. His responsibilities include troubleshooting and deploying systems using SCCM, setting up and maintaining user accounts in Office 365, and managing user certificates and licenses for software access. Flynn also offers on-call support after hours to address technical assistance needs and monitors phishing systems for malicious activity to enhance security in collaboration with Azure AD.
Previous Experience at Goodwill Industries of West Michigan
Prior to his current position, Shane Flynn worked as a Junior Technician at Goodwill Industries of West Michigan, Inc. for seven months in 2017. This role provided him with foundational experience in technical support and hardware maintenance, contributing to his development in the field. His work in Grandville, Michigan, helped him gain practical skills that he applies in his current position.
Education and Expertise
Shane Flynn completed his high school education at Forest Hills Eastern High School, graduating in 2013. He furthered his education at Grand Rapids Community College, where he earned an Associate of Arts degree with a focus on Transfer Macro from 2013 to 2016. His educational background has equipped him with the necessary skills and knowledge to excel in technical support roles.
Technical Skills and Responsibilities
In his role as a System Technician, Shane Flynn utilizes SCCM daily for troubleshooting and deployments. He ensures a suitable walk-in area for office employees to address technical issues, demonstrating his commitment to providing effective technical support. Flynn's responsibilities also include monitoring phishing systems to enhance security, showcasing his expertise in cybersecurity measures.
Experience as Student Technician
Before his tenure at Goodwill, Shane Flynn worked as a Student Technician at Grand Rapids Community College from 2014 to 2016. This two-year role allowed him to gain hands-on experience in technical support, further developing his skills in the field. His experience as a Student Technician laid the groundwork for his subsequent positions in the technical support sector.