Bailey Robinson
About Bailey Robinson
Bailey Robinson is a Customer Support professional with extensive experience in telecommunications and information technology. He has worked in various roles, including positions at Windstream Communications and Charter Communications, and currently serves in customer support at Gordian since 2018.
Current Role at Gordian
Bailey Robinson has been working at Gordian as a Customer Support representative since 2018. In this role, Robinson is responsible for assisting customers with inquiries and issues related to Gordian's services. The position requires a strong understanding of customer needs and effective communication skills to ensure customer satisfaction.
Previous Experience at Windstream Communications
Before joining Gordian, Bailey Robinson worked at Windstream Communications as a Specialist II in Customer Surveillance from 2011 to 2017. During this six-year tenure in the Greenville, South Carolina area, Robinson focused on monitoring customer service issues and ensuring timely resolutions to enhance customer experience.
Background in Telecommunications
Bailey Robinson has extensive experience in the telecommunications sector. Prior to Windstream, Robinson served as a TAC Specialist at Charter Communications from 2008 to 2009. Additionally, Robinson conducted network monitoring for Charter Communications, where responsibilities included monitoring nodes for live outages and dispatching technicians for repairs.
Military Service and Technical Expertise
Bailey Robinson served in the US Army as a Signal Support Systems Team Chief from 1991 to 2001. This decade-long experience provided Robinson with a solid foundation in telecommunications. Robinson possesses expertise in cellular telephony principles, cellular switching systems, and has hands-on experience with various systems including Motorola EMX 250, Lucent, and Nortel switches.
Education and Qualifications
Bailey Robinson studied at Brown Mackie College, where an Associate of Science (A.S.) degree in Information Technology was achieved. This educational background supports Robinson's technical knowledge and skills in customer support and telecommunications.