Mike Zayouna
About Mike Zayouna
Mike Zayouna is a Senior Account Manager and Canadian Director at Gordian, a Fortive Company, with extensive experience in project management and operations across various industries. He has held leadership roles at multiple companies and has a strong educational background in engineering and business.
Work at Gordian
Mike Zayouna serves as the Senior Account Manager and Canadian Director at Gordian, a Fortive Company, since 2015. In this role, he is responsible for managing client accounts and driving business growth in Canada. His leadership focuses on enhancing customer relationships and ensuring the delivery of high-quality services. Zayouna's extensive experience in account management and operations contributes to Gordian's strategic objectives in the construction and facilities management sectors.
Previous Experience
Before joining Gordian, Mike Zayouna held several key positions in various organizations. He worked at MIRAMAR DESIGN LIMITED as Director of Project Management from 2005 to 2009. He then transitioned to CDI Spaces / CDM Inc, where he served as Director of Technical Operations and Sales Account Executive from 2009 to 2015. His earlier roles included Director of Quality & Operations at Latham International and Manager of Manufacturing Engineering and New Product Development at Teknion. These positions provided him with a solid foundation in project management and operational excellence.
Education and Expertise
Mike Zayouna holds a Bachelor of Engineering (BSc.Eng.) from the University of Miami, where he studied from 1983 to 1987. He also completed a CPMP at York University's Schulich School of Business during the same period. Additionally, he studied Leadership Principles at Harvard Business School. His educational background equips him with a strong technical foundation and leadership skills applicable across various industries.
Achievements in Operations Management
Throughout his career, Mike Zayouna has achieved significant operational improvements. He successfully led initiatives that reduced the cost of goods by 60% and improved gross margin from -7.1% to 33.7%. He also enhanced productivity KPIs by 65% through strategic management. His expertise in quality management resulted in a defect rate reduction to 0%, demonstrating his commitment to operational excellence and efficiency.
Industry Knowledge and Standards
Mike Zayouna possesses extensive knowledge of industry standards and compliance. He is proficient in developing and implementing standards in alignment with ISO/QS, TS SPC, and other international standards. His expertise extends to safety standards, including LOTO, EH&S-OHSA, and WHIMS. Zayouna also mentors in advanced methodologies such as theory of constraints, lean methodologies, and value engineering, showcasing his commitment to continuous improvement in operational practices.