Alex Spangler
About Alex Spangler
Alex Spangler serves as the Director of Knowledge Services at goTRG, where he has successfully implemented a new repository platform to enhance training capabilities. With a diverse background in project management and technical roles, he has contributed to various positions within the company since 2015.
Work at goTRG
Alex Spangler has been serving as the Director of Knowledge Services at goTRG since 2021, based in Miami, Florida. In this role, he is responsible for managing a knowledge repository that aids in the creation of Standard Operating Procedures within the software. He has successfully sourced a new repository platform that enhances training capabilities and integrates with the HRS platform, improving user-level security. Prior to his current position, he held various roles at goTRG, including Electronic Technician Supervisor, Assistant Facility Manager, Support Manager, and Client Services Specialist, accumulating extensive experience within the organization.
Project Management Experience
In his capacity at goTRG, Alex has been placed in project management roles specifically for new client onboarding. This involves traveling to client locations and documenting processes using flowcharting tools. His project management experience highlights his ability to manage complex tasks and ensure that business needs are fully understood by Workflow and Product teams, facilitating effective software changes and configurations.
Education and Expertise
Alex Spangler studied at Gaston College, where he earned an Associate of Science (A.S.) degree in Electrical, Electronic and Communications Engineering Technology/Technician from 2011 to 2013. His educational background provides a strong foundation for his technical roles within goTRG, particularly in managing electronic systems and processes.
Career Progression
Alex's career at goTRG began with roles such as Electronic Technician and Electronic Technician Lead in 2015, followed by positions including Electronic Technician Supervisor, Assistant Facility Manager, and Support Manager. His diverse roles over the years have contributed to his comprehensive understanding of the company's operations and have positioned him well for his current leadership role in Knowledge Services.
Future Plans for Knowledge Services
Alex plans to expand the Knowledge Services department by hiring skilled Process and Business analysts. This initiative aims to elevate software processes and project execution standards, reflecting his commitment to continuous improvement within the organization.