Anirrban Majumdar
About Anirrban Majumdar
Anirrban Majumdar is an Enterprise Solutions Manager with a strong background in customer success and relationship management across various industries. He has worked for notable companies such as 1E, Adobe, and American Express, and holds a Bachelor's degree in Human Resources Management from Edinburgh Napier University.
Work at goTRG
Anirrban Majumdar serves as an Enterprise Solutions Manager at goTRG since 2023. In this role, he is responsible for managing two named accounts, focusing on understanding the needs of partners and clients. He works closely with both technical and non-technical stakeholders to address complex problems and deliver technology solutions. His responsibilities include proactively tracking and reporting on customer health metrics to identify and mitigate potential risks.
Previous Experience in Customer Success
Before joining goTRG, Anirrban Majumdar worked as a Customer Success Manager at 1E from 2021 to 2023 in New York, United States. He also held the position of Customer Success Manager at Adobe from 2018 to 2021 in Noida Area, India. His experience in these roles involved forging long-term relationships and hosting cadence sessions to help customers maximize their potential with the technology solutions offered.
Background in Professional Services and Analysis
Anirrban's career includes significant experience in professional services and analysis. He worked as a Professional Services Analyst at Cvent for three months in 2017 in Gurugram, India, and as a Project Coordinator at the same company from 2016 to 2017. Additionally, he served as a Lead Business Analyst at American Express from 2013 to 2016, also in Gurugram, India. These roles contributed to his expertise in understanding client needs and delivering tailored solutions.
Education and Expertise
Anirrban Majumdar earned a Bachelor's degree in Human Resources Management and Services from Edinburgh Napier University, where he studied from 2007 to 2011. His educational background complements his professional experience, enhancing his ability to communicate effectively with clients and stakeholders. He specializes in understanding the value proposition of technology solutions and has a successful track record in both enterprise and lean start-up environments.
Career in Hospitality and Management
Anirrban began his career in the hospitality sector, working as a Duty Manager at Best Western® Hotels & Resorts from 2010 to 2013 in Edinburgh, United Kingdom. This experience provided him with foundational management skills and customer service expertise, which he has applied throughout his subsequent roles in technology and business analysis.