Christopher Powell
About Christopher Powell
Christopher Powell is an E Commerce Support Manager with a strong background in customer service and management. He holds a Bachelor of Business Administration from Hofstra University and a Master of Business Administration from Florida State University.
Current Role at goTRG
Christopher Powell serves as the E Commerce Support Manager at goTRG, a position he has held since 2022. In this role, he focuses on enhancing eCommerce operations and improving customer support processes. His responsibilities include developing training materials and coaching structures to improve team performance. He also establishes key performance indicators to track progress and ensure departmental efficiency.
Professional Background
Prior to joining goTRG, Christopher Powell worked at Travelpro Products, Inc. as a Customer Service Manager for eight months in 2021 and as an After-Service Sales Manager for two years from 2019 to 2021. His earlier experience includes six years at GEICO, where he held the positions of Customer Service Supervisor and Sales Supervisor. His roles involved leading process reviews and implementing quality assurance systems to enhance customer service.
Education and Expertise
Christopher Powell earned his Bachelor of Business Administration (BBA) in Marketing from Hofstra University, completing his studies from 2005 to 2008. He furthered his education by obtaining a Master of Business Administration (MBA) from Florida State University, where he studied Business, Management, Marketing, and Related Support Services from 2021 to 2023. His academic background supports his expertise in eCommerce and customer service management.
Key Contributions and Initiatives
In his professional roles, Christopher Powell has negotiated pricing on software and related partnerships, contributing to cost-effective departmental operations. He has also led inter-department process reviews to ensure understanding of company-wide procedures, which reduced inconsistency and departmental conflict. Additionally, he mastered the Zendesk administrative function to enhance reporting and operational efficiency within customer service.