Stephanie Nelson
About Stephanie Nelson
Stephanie Nelson is a Project Manager with extensive experience in claims training and management, currently serving as Claims Training Supervisor at Progressive Insurance and Project Manager at La Belle Tifi Inc. She specializes in the development of claims adjusters and oversees the management of over 300 claims monthly.
Work at Progressive Insurance
Stephanie Nelson has been serving as Claims Training Supervisor at Progressive Insurance since 2019. In this role, she specializes in the training and development of claims adjusters, leveraging her expertise as a Subject Matter Expert. Based in Miramar, Florida, she oversees the handling of over 300 claims monthly, ensuring compliance with quality and business standards. Stephanie conducts bi-weekly assessments for new hires, creating tailored action plans to support their development. Her role involves analyzing claim progress to identify roadblocks and providing solutions to adjusters to facilitate timely claim resolution.
Work at La Belle Tifi Inc
Since 2009, Stephanie Nelson has been employed as a Project Manager at La Belle Tifi Inc in the Miami/Fort Lauderdale area. In this capacity, she manages litigation management, triage, negotiation, and settlement processes for claims. Her responsibilities include preparing formal responses to consumer complaints that adjusters are unable to resolve. Stephanie's extensive experience in claims management enables her to develop strong working relationships with other department leaders, fostering collaboration to create effective solutions.
Education and Expertise
Stephanie Nelson studied at Florida International University - College of Business Administration, where she pursued a Corporate Master of Business Administration from 2008 to 2014. Additionally, she furthered her education at the same institution, achieving a Corporate Master of Business Administration from 2012 to 2014. Her academic background in Business Administration and Management has equipped her with the necessary skills to excel in her roles in project management and claims training.
Background
Stephanie Nelson has over 15 years of experience in project management and claims supervision. Her career includes significant roles at both Progressive Insurance and La Belle Tifi Inc, where she has developed a comprehensive understanding of claims processes and training methodologies. She utilizes her skills in diversity and inclusion to motivate team members, focusing on identifying individual strengths and weaknesses to enhance team performance.
Achievements in Claims Management
In her professional roles, Stephanie Nelson has demonstrated a commitment to excellence in claims management. She oversees a high volume of claims, ensuring adherence to established quality and business standards. Her proactive approach in conducting assessments and creating action plans for new hires has contributed to the successful development of her team. Stephanie's ability to analyze claim progress and identify solutions has proven essential in facilitating timely resolutions.