Victor Vasilyev
About Victor Vasilyev
Victor Vasilyev is a Tier 2 Tech Support specialist in Reverse Logistics with a Bachelor's degree in English Philology from Murmansk State Humanities University. He has a background in project management, customer support, and technical problem-solving for major clients, along with a passion for game development and niche gaming content.
Work at goTRG
Victor Vasilyev has been employed at goTRG since 2019, where he serves as a Tier 2 Tech Support specialist in Reverse Logistics. His role involves addressing complex technical issues and providing support for various operational processes. His experience in this position spans over five years, during which he has developed a deep understanding of the company's systems and client needs.
Education and Expertise
Victor studied at Murmansk State Humanities University, where he earned a Bachelor's degree in English Philology from 2010 to 2014. He also attended Petrozavodsk State University for a year, focusing on Applied Mathematics and Informatics, although he did not complete this degree. His educational background supports his technical skills, particularly in IT and customer support.
Background in Customer Support and Project Management
Victor has a diverse background in customer support and project management. He worked at Ostrovok.ru as a Customer Support representative from 2016 to 2017 and at Janus Worldwide as a Project Manager for videogame localization and LQA in 2017. His roles involved direct interaction with clients and managing projects, enhancing his skills in communication and problem-solving.
Technical Skills and Game Development
Victor possesses advanced technical skills, including Kubernetes administration, Kibana log analysis, and Grafana alert configuration. These skills are essential for maintaining complex IT systems. Additionally, he has developed and released several videogame modifications as a hobby, showcasing his creativity and technical abilities in game development.
Experience with Major Clients
Throughout his career, Victor has solved technical issues for major clients such as Walmart, Lowes, Lenovo, and Sam's Club. This experience highlights his ability to manage high-profile client accounts and address their technical needs effectively.