Alaa Shibani
About Alaa Shibani
Alaa Shibani is an A/Team Lead with expertise in managing various server services and a background in technical support. He has worked at the Government of Canada since 2017 and previously served as an Audio Visual Technician at the Ottawa-Carleton District School Board.
Work at Government of Canada
Alaa Shibani has been employed at the Government of Canada since 2017. Initially serving as a Technical Support Officer for one year, he transitioned to the role of Support Analyst in 2018. In 2021, he advanced to the position of A/Team Lead, where he has been leading a team for the past three years. His responsibilities include managing server services and overseeing technical support operations.
Education and Expertise
Alaa Shibani possesses expertise in managing various server services, including DHCP, WDS, FTP, TFTP, IIS, DNS, HTTP, and HTTPS. He is skilled in packaging software for deployment using Microsoft SCCM. His background includes significant experience in networking, particularly with TCP/IP, which he developed through his previous roles.
Background
Before joining the Government of Canada, Alaa Shibani worked at the Ottawa-Carleton District School Board (OCDSB) as an Audio Visual Technician from 2010 to 2014. This role provided him with foundational technical skills that he later applied in his government positions. His career has been focused on technical support and server management.
Achievements
Alaa Shibani has gained experience in troubleshooting complex technical issues and providing printer support throughout his career. His work with Windows Deployment Services (WDS) has been extensive, contributing to his proficiency in server management and technical support.