Alana Mac Donald
About Alana Mac Donald
Alana Mac Donald serves as an Administrative Officer at the Government of Canada, focusing on compliance with the Northwest Atlantic Fisheries Organization. With a background in various administrative roles, she has developed expertise in managing fisheries data and client requests in St. John's, Newfoundland and Labrador.
Work at Government of Canada
Alana Mac Donald has served as an Administrative Officer at the Government of Canada since 2017. In this role, she is based in St. John's, Newfoundland and Labrador, and has been instrumental in ensuring compliance with the Northwest Atlantic Fisheries Organization (NAFO) commitments. Her responsibilities include managing the Fisheries Monitoring Centre, where she maintains a detailed tracking spreadsheet for NAFO vessels, documenting critical data such as vessel identification and daily catch totals.
Previous Employment at Government of Newfoundland and Labrador
Before her current position, Alana Mac Donald worked at the Government of Newfoundland and Labrador. She served as a Court Officer I from 2016 to 2017 at the Supreme Court of Newfoundland & Labrador. Prior to that, she was employed as an Accounting Clerk II / Data Processing Clerk in the Department of Finance from 2014 to 2016. Her experience in these roles contributed to her administrative skills and understanding of government operations.
Education and Expertise
Alana Mac Donald has a solid educational background in administrative support. She studied at Eastern College, where she earned a Diploma in Executive Office Assistant from 2010 to 2011. Additionally, she completed a program at the Institute for Citizen-Centered Service, achieving the Certified Service Professional designation in Customer Service Support/Call Center/Teleservice Operation from 2015 to 2016. This education has equipped her with essential skills for her roles in public service.
Vessel Monitoring System Management
In her role at the Fisheries Monitoring Centre, Alana Mac Donald manages the Vessel Monitoring System applications. She ensures that fishers' vessels are accurately tracked within the system and troubleshoots any issues that arise. This involves coordinating with various stakeholders, including service providers and the department's IT service desk, to resolve technical challenges and maintain operational efficiency.
Administrative Responsibilities
Alana Mac Donald oversees the process of tracking client requests for court documents. She ensures that all necessary information is accurately recorded and addresses any deficiencies in the documentation. Her organizational skills and attention to detail are critical in maintaining the integrity of the administrative processes within her department.