Andrea Jones
About Andrea Jones
Andrea Jones is an Administrative Assistant with a background in Hospitality and Tourism Management. She has experience in customer service roles and currently works for the Government of Canada, where she engages with tourists and implements unique service approaches.
Work at Government of Canada
Andrea Jones has been employed as an Administrative Assistant at the Government of Canada since 2019. In this role, she provides administrative support and contributes to various governmental functions. Her experience in this position spans over five years, during which she has developed skills pertinent to public service and administrative operations.
Education and Expertise
Andrea Jones studied at Vancouver Community College (VCC), where she earned a Bachelor’s Degree in Hospitality and Tourism Management from 2016 to 2018. Prior to that, she completed a Diploma in the same field from 2014 to 2015. Additionally, she holds a Certificate in Baking and Pastry Arts from VCC, which she achieved from 2006 to 2007. This educational background equips her with a diverse skill set applicable to customer service and hospitality.
Background in Customer Service
Andrea Jones has a solid background in customer service, having worked as a Barista and Cashier at the Vancouver Convention Centre from 2015 to 2018. She also worked at Starbucks for a brief period in 2014. Her experience in these roles has allowed her to engage actively with tourists, providing personalized suggestions for attractions in the Greater Vancouver area.
Innovative Customer Engagement Strategies
In her customer service roles, Andrea developed a unique approach to enhance guest experiences. She researched and implemented simple sign language to assist hard of hearing guests, demonstrating her commitment to inclusivity and effective communication. This initiative reflects her dedication to providing exceptional service to all visitors.
Military Experience
Before her career in hospitality and administrative roles, Andrea Jones served as a Clerk in the Canadian Armed Forces from 2010 to 2014. This four-year experience provided her with valuable skills in organization, communication, and teamwork, contributing to her overall professional development.