Andy Jacques
About Andy Jacques
Andy Jacques is an Operational Specialist with extensive experience in customer service and operational roles across various organizations, including IBM and the Government of Canada.
Current Role at Government of Canada
Andy Jacques has been serving as an Operational Specialist at the Government of Canada since 2019. In this role, he is responsible for various operational tasks that support government functions. His experience in this position spans over five years, contributing to the efficiency and effectiveness of government operations.
Previous Experience at IBM
Prior to his current role, Andy Jacques worked at IBM from 2009 to 2011 as a subject matter expert. During his two years at IBM, he provided specialized knowledge and support, contributing to the company's operational goals and client services.
Experience at CST Brands, Inc.
From 2013 to 2017, Andy Jacques held the position of Customer Service Specialist at CST Brands, Inc. in the Montreal, Canada Area. Over the course of four years, he focused on delivering quality customer service and support, enhancing customer satisfaction and loyalty.
Background in Customer Support
Andy Jacques has a diverse background in customer support roles. He worked at Banque Nationale as an agent technique - centre d'appel from 2012 to 2013, and at Look Communications as support opérationel from 2004 to 2006. These positions provided him with foundational skills in customer interaction and technical support.
Education at Cégep de St-Hyacinthe
Andy Jacques studied at Cégep de St-Hyacinthe from 1999 to 2002. His three years of education at this institution provided him with essential knowledge and skills that have been beneficial throughout his career.