Bisera O.
About Bisera O.
Bisera O. is a Labour Affairs Officer with a background in sociology, criminology, and psychology. She has worked in various roles in the public sector, including positions at Service Canada and Swissport Canada Handling, Inc.
Current Role at Government of Canada
Bisera O. serves as a Labour Affairs Officer at the Government of Canada. She has held this position since 2019, contributing to the management and oversight of labour-related issues within the Toronto, Canada Area. Her role involves engaging with various stakeholders to address labour concerns and ensure compliance with relevant regulations.
Previous Experience at Service Canada
Prior to her current role, Bisera O. worked at Service Canada as a Benefits Officer from 2015 to 2019. During her four years in this position, she was based in Mississauga, Ontario. Her responsibilities included assisting clients with benefit applications and providing information on available services.
Background in Customer Service
Bisera O. has experience in customer service, having worked as a Stand Attendant at Rogers Centre from 2012 to 2014. This role lasted for two years and involved providing support to guests during events. Additionally, she worked as a Passenger Service Agent at Swissport Canada Handling, Inc. for five months in 2015, where she assisted passengers at Toronto Pearson International Airport.
Education and Expertise
Bisera O. obtained her Bachelor's Degree from the University of Toronto, where she studied Sociology, Criminology, and Psychology from 2010 to 2014. She possesses expertise in Statistical Data Analysis and Sociology of Culture, along with a strong background in Social Psychology. This educational foundation supports her work in labour affairs and public service.
Demonstrated Public Sector Experience
Bisera O. has a demonstrated history of working in the public sector. Her roles at Service Canada and the Government of Canada reflect her commitment to public service and her ability to navigate complex regulatory environments. Her experience contributes to her effectiveness in addressing labour-related issues.