Charissma M. Alcantara
About Charissma M. Alcantara
Charissma M. Alcantara is an I.T. Infrastructure Support professional with over eight years of experience at the Government of Canada. She has a background in technology and project management, having contributed to significant cost savings at Ontario Lottery & Gaming.
Current Role at Government of Canada
Charissma M. Alcantara has been serving as I.T. Infrastructure Support (CS1) at the Government of Canada since 2016. In this role, she is responsible for maintaining and supporting the IT infrastructure, ensuring that systems operate efficiently and effectively. Her position involves troubleshooting technical issues and providing support to users, which contributes to the overall functionality of government operations.
Previous Experience at Ontario Lottery & Gaming
Before her current role, Charissma M. Alcantara worked at Ontario Lottery & Gaming (OLG) for over a decade. She held several positions, including Dual Front Services Supervisor from 2002 to 2010 and Slot Operations Supervisor from 2010 to 2014. During her tenure, she was a member of the Operational Excellence Team (OPEX), where she contributed to a project that resulted in significant cost savings of $1.7 million in a fiscal year.
Education and Training
Charissma M. Alcantara completed the Computer Systems Technician - Network Systems program at Mohawk College, which included Co-op accreditation. This educational background provided her with foundational knowledge and skills in IT infrastructure and network systems, which she applies in her current role.
Early Career and Seasonal Positions
Charissma M. Alcantara began her career in various roles before her long tenure at OLG. She worked as a Housekeeping Lead at OLG from 2001 to 2002 and as a Paint Associate at The Home Depot Canada in 2014. Additionally, she had a seasonal position as a Halloween Experience Consultant at Spirit Halloween in 2013, where she contributed to the customer experience during the Halloween season.
Technical Skills and Interests
Charissma M. Alcantara has a strong passion for technology, which is evident in her personal projects. She enjoys rebuilding old desktop systems and providing assistance to family and friends with their electronic devices. This hands-on experience complements her professional background in IT infrastructure support.