Charles Nkwenti Minjo, M.Sc., M.Ed.
About Charles Nkwenti Minjo, M.Sc., M.Ed.
Charles Nkwenti Minjo, M.Sc., M.Ed. is an analyst currently working for the Government of Canada in Ottawa. He has extensive experience in team management, network administration, and customer relations, with a strong educational background in geography, educational evaluation, and Microsoft network security.
Work at Government of Canada
Charles Nkwenti Minjo has been employed as an Analyst at the Government of Canada since 2011. With over 13 years of experience in this role, he has contributed to various analytical projects and initiatives that support governmental operations. His work involves utilizing his expertise in diagnosing and solving hardware and software issues, which aids in efficient network administration.
Previous Experience at Sitel
Before joining the Government of Canada, Charles worked at Sitel as a Team Manager from 2008 to 2011 in the Montreal, Canada Area. During his three years at Sitel, he was responsible for overseeing team performance and implementing strategies to enhance customer service. His role included providing coaching and conducting power huddles to improve sales quality.
Education and Expertise
Charles Nkwenti Minjo holds multiple degrees, including a Bachelor of Science and a Master of Science from the University of Buea in Cameroon, where he studied Geography and Earth Science from 1994 to 1999. He also earned a Master of Education in Educational Evaluation and Research from Vrije Universiteit Brussel between 2002 and 2004. Additionally, he studied at Cegep Heritage College in Gatineau, Quebec, where he completed a program in Microsoft Network and Security Administration, achieving an ACE certification from 2013 to 2014.
Professional Skills
Charles possesses a strong background in diagnosing and solving hardware and software issues, which contributes to his effective network administration capabilities. He has intermediate proficiency in French, enhancing his communication skills alongside his fluency in English. His professional experience includes reducing customer churn and building customer trust through value-based conversations and tailored solutions.