Courtney Martin
About Courtney Martin
Courtney Martin is a Payment Services Officer with the Government of Canada, bringing over 18 years of customer service experience. Previously, she worked in various roles, including as a server at The Keg Steakhouse + Bar and as an educational assistant in multiple school boards in Ontario.
Current Role at Government of Canada
Courtney Martin has been serving as a Payment Services Officer at the Government of Canada since 2020. In this role, she is responsible for managing payment processes and ensuring efficient service delivery. Her position is based in Toronto, Ontario, where she applies her extensive experience in customer service and support to enhance operational efficiency.
Previous Experience in Customer Service
Before joining the Government of Canada, Courtney Martin accumulated significant experience in customer service roles. She worked for 19 years as a Server at The Keg Steakhouse + Bar in Hamilton, Ontario, from 1999 to 2018. Additionally, she held positions as an Educational Assistant at the Toronto District School Board and Hamilton-Wentworth District School Board, where she supported students and contributed to educational environments.
Educational Background
Courtney Martin studied at Mohawk College, where she earned diplomas in Legal Office Administration and Special Education and Teaching. Her education has equipped her with the skills necessary for her roles in both customer service and educational support, allowing her to navigate complex situations effectively.
Experience in Educational Support
Courtney Martin has a strong background in educational support, having worked as an Educational Assistant for a total of ten years across two school boards. She was employed at the Hamilton-Wentworth District School Board from 2010 to 2017 and at the Toronto District School Board from 2017 to 2020. In these roles, she provided assistance to students and collaborated with educators to create supportive learning environments.
Skills and Professional Attributes
Courtney Martin thrives in fast-paced environments, effectively balancing multiple tasks and competing deadlines. She enjoys tackling complex problems and is adept at identifying unique solutions. With over 18 years of experience in customer service, she consistently seeks ways to enhance business processes and improve customer service standards.