Dan Bushfield
About Dan Bushfield
Dan Bushfield is a Senior Telephony Analyst with over 30 years of experience in the voice telecom industry, specializing in call center technologies. He has worked for various organizations, including the Government of Canada and Mitel, and holds a degree in Chemical Engineering from McMaster University.
Current Role at Government of Canada
Dan Bushfield serves as a Senior Telephony Analyst at the Government of Canada, a position he has held since 2011. In this role, he focuses on telephony systems and their integration within government operations. His responsibilities include analyzing telephony performance and ensuring efficient communication systems are in place to support government services.
Previous Experience in Telephony Management
Prior to his current role, Dan Bushfield worked as a Telephony Manager at the Government of Canada from 1992 to 2014. During this 22-year tenure, he managed various telephony projects and oversaw the implementation of communication technologies. His extensive experience in the field has contributed to his deep understanding of telephony systems.
Background in Telecommunications
Dan Bushfield has over 30 years of experience in the voice telecom industry. He began his career at Bell Canada, where he worked as a Technician and Repair Manager from 1973 to 1980. He later joined Mitel as a Telephone Installation and Maintenance Manager from 1982 to 1992. His background includes a focus on call center implementations and maintenance.
Education and Expertise in Engineering
Dan Bushfield studied Chemical Engineering at the Faculty of Engineering at McMaster University from 1975 to 1979. Although he did not complete a degree in Engineering, his education provided a foundation for his technical expertise. He has developed extensive knowledge in ACD call centers and various ACD reporting systems, specializing in call center technologies, including CTI and IVR applications.