Dawn Lawrence
About Dawn Lawrence
Dawn Lawrence is a Taxpayer Services Agent at the Government of Canada, with a career spanning over 15 years in various roles within the financial and customer service sectors. She has held several positions at BMO Financial Group and has a diploma in Police Foundations from Humber College.
Work at Government of Canada
Dawn Lawrence has been employed as a Taxpayer Services Agent at the Government of Canada since 2021. In this role, she is responsible for providing assistance and support to taxpayers, ensuring compliance with tax regulations and facilitating effective communication between the government and the public. Her work is based in Hamilton, Ontario, and she has accumulated three years of experience in this position.
Experience at BMO Financial Group
Dawn Lawrence held multiple positions at BMO Financial Group over several years. She served as Team Lead for Loss Mitigation from 2020 to 2021, where she managed a team focused on minimizing financial losses. Prior to that, she worked as Vendor Relationship Account Manager from 2014 to 2017, and as Team Lead for Resolutions & Investigations/Administration from 2017 to 2020. Her tenure at BMO Financial Group spanned a total of six years, primarily in Mississauga, Ontario.
Previous Roles in Customer Service and Collections
Before her time at BMO Financial Group, Dawn Lawrence gained extensive experience in customer service and collections. She worked at Swissport Canada Handling, Inc. as a Customer Service Representative for ten years, from 2006 to 2016. Additionally, she held roles at MetCredit as a Collections Officer from 2009 to 2012 and as a Call Center Agent Collections at BMO Financial Group from 2012 to 2014. These positions contributed to her skills in customer relations and financial management.
Education and Expertise
Dawn Lawrence studied at Humber College, where she completed a Diploma in Police Foundations from 2004 to 2006. This educational background provided her with foundational knowledge in law enforcement principles and practices, which may complement her roles in customer service and taxpayer assistance.