Derek Augustine
About Derek Augustine
Derek Augustine is a Call Center Representative currently employed by the Government of Canada. He has extensive experience in various roles within the logistics and finance sectors, including positions at Consolidated Fastfrate and Bison Transport Inc.
Work at Government of Canada
Derek Augustine has been employed as a Call Center Representative at the Government of Canada since 2021. In this role, he engages with the public, providing information and assistance related to government services. His experience in customer service and communication is essential for addressing inquiries and resolving issues effectively.
Professional Experience in Calgary
Derek Augustine has a diverse professional background in the Calgary area. He worked at Consolidated Fastfrate from 2014 to 2017, holding multiple roles including Dispatcher, Account Manager, Warehousing Coordinator, and Pricing Agent. He then served as a Highway Fleet Dispatcher at Bison Transport Inc. from 2017 to 2019. Additionally, he was a Fleet Manager at Cascade Carriers Ltd from 2019 to 2020, further enhancing his logistics and management skills.
Education and Expertise
Derek Augustine earned a Bachelor's Degree in Finance and Economics, with a focus on Risk Management and Insurance, from Mount Royal University. He completed his studies from 2009 to 2014, achieving a GPA of 3.44 out of 4.0. This educational background provides him with a solid foundation in financial principles and risk assessment.
Co-op Experience in Customer Service and Finance
Derek has gained valuable co-op experience in various roles. He worked as a Finance and New Business co-op student at Calgary Laboratory Services in 2013 for eight months. Additionally, he served as an Automobile Claims Adjuster co-op student at The Dominion of Canada General Insurance Company in 2010 and as a Receptionist/CSR at The Boiler Inspection and Insurance Company of Canada in 2011. These positions contributed to his customer service and financial acumen.