Edith Esubok. B.Sc, Icsp.
About Edith Esubok. B.Sc, Icsp.
Edith Esubok is a Statistics Canada Interviewer with extensive experience in customer service and management. She has worked with various organizations, including the Government of Canada and telecommunications companies in Nigeria, and holds a Bachelor of Science degree in Geography and Regional Planning.
Work at Government of Canada
Currently, Edith Esubok serves as a Statistics Canada Interviewer, a position she has held since 2020. She has accumulated four years of experience in this role. Prior to her current position, she worked at the Government of Canada for two years from 2017 to 2019. Her work at Statistics Canada involves collecting and analyzing data to support various statistical initiatives.
Previous Employment Experience
Before joining the Government of Canada, Edith Esubok worked at The Dufresne Group as Customer Service/Front Desk Staff for ten months in Winnipeg, Manitoba, from 2016 to 2017. She also held a position as Team Lead at Airtel Call Center in Abuja from 2009 to 2013, where she managed a team and improved customer service operations. Additionally, she worked as a Customer Care Consultant at Vee Networks and Zain Nigeria Limited from 2006 to 2009.
Education and Expertise
Edith Esubok has a diverse educational background. She studied Geography and Regional Planning at the University of Calabar, earning a Bachelor of Science (B.Sc) degree from 1996 to 2001. She also completed a Senior Secondary Certificate (SSCE) at Federal Government Girls' College, Calabar, from 1990 to 1995. Furthering her education, she achieved a Logistics, Materials, and Supply Chain Management diploma from Herzing College from 2020 to 2021. Additionally, she obtained an International Certified Service Professional certification in Customer Service Management from the Service Quality Institute in the USA in 2012.
Achievements in Customer Service
Edith Esubok has made significant contributions in her customer service roles. At Vmobile Nigeria, she played a key role in increasing the subscriber base to approximately 5 million by enhancing customer service strategies in 2006. In 2013, while at Trustfund Pensions, she successfully re-aligned administrative and customer service procedures, reducing pending customer queries by up to 50% within four months. Furthermore, she was instrumental in setting up and supervising a 1000-seat capacity call center for Zain telecommunications in Abuja in 2009.