Eric Cole
About Eric Cole
Eric Cole is a Deskside Support Technician at the Government of Canada, where he has worked since 2017. He studied Information Technology and earned a System Support Specialist Diploma from Algonquin College of Applied Arts and Technology.
Work at Government of Canada
Eric Cole has been employed as a Deskside Support Technician at the Government of Canada since 2017. In this role, he provides technical support and assistance to end-users, ensuring that their computing systems function effectively. His responsibilities include troubleshooting hardware and software issues, maintaining computer systems, and facilitating user training. His position contributes to the overall efficiency of IT operations within the government sector in the Ottawa, Canada Area.
Education and Expertise
Eric Cole studied at Algonquin College of Applied Arts and Technology, where he pursued a diploma in Computer and Information Sciences and Support Services. He achieved a System Support Specialist Diploma from 1998 to 1999. This educational background equipped him with the necessary skills and knowledge in information technology and systems support, which he applies in his current role.
Background
Eric Cole's educational journey began at Algonquin College of Applied Arts and Technology, where he focused on Information Technology. He completed his studies in 1999, obtaining a System Support Specialist qualification. His foundational training laid the groundwork for his career in technical support, leading to his current position within the Government of Canada.
Professional Experience
With over seven years of experience as a Deskside Support Technician at the Government of Canada, Eric Cole has developed a strong understanding of IT support processes. His role involves direct interaction with users, addressing their technical issues, and ensuring optimal performance of IT systems. This experience has enhanced his problem-solving skills and technical proficiency in the field of information technology.