Eric Pelletier
About Eric Pelletier
Eric Pelletier is an IT Support Technician with the Government of Canada, where he has worked since 2009 in Ottawa. He specializes in managing network accounts, configuring mobile devices, and troubleshooting secure remote access connections.
Work at Government of Canada
Eric Pelletier has been employed as an IT Support Technician at the Government of Canada since 2009. Over his 15 years of service in Ottawa, he has developed a comprehensive understanding of IT support within a governmental context. His role involves managing network accounts and shared drive permissions, ensuring that users have the necessary access to resources. He also provides technical assistance for various devices and systems, contributing to the efficient operation of IT services within the organization.
Education and Expertise
Eric Pelletier studied at La Cité collégiale, where he completed a program in Computer Science from 2006 to 2008. This educational background provided him with foundational knowledge and skills in information technology, which he has applied throughout his career. His expertise includes managing network accounts using Active Directory, configuring mobile devices, and troubleshooting secure remote access connections.
Technical Skills and Responsibilities
In his role as an IT Support Technician, Eric Pelletier is responsible for a range of technical tasks. He manages network accounts and shared drive permissions, ensuring proper access control. He provides support for configuring mobile devices, including iPads and Blackberry devices. Additionally, he troubleshoots secure remote access connections for clients, supports video conference equipment, and maintains network printers, contributing to the overall functionality of IT services.
Professional Experience
With over 15 years of experience at the Government of Canada, Eric Pelletier has developed a strong professional background in IT support. His responsibilities encompass various aspects of technical support, including device configuration, remote access troubleshooting, and management of network resources. His extensive experience in the field has equipped him with the skills necessary to address a wide range of IT challenges.