Eyleen Vanessa Manzano
About Eyleen Vanessa Manzano
Eyleen Vanessa Manzano is an Agente de Services Aux Citoyens at the Gouvernement du Canada, with a background in human sciences and business administration. She has expertise in employee adaptive processes, organizational structure, and labor laws.
Work at Government of Canada
Eyleen Vanessa Manzano has been employed at the Government of Canada as an Agente de services aux citoyens since 2018. In this role, she engages with citizens to provide essential services and information, ensuring that public inquiries are addressed effectively. Her position involves understanding citizen needs and facilitating access to government resources.
Education and Expertise
Eyleen studied at Collège Ahuntsic, where she completed a program in Étude des sciences humaines from 2013 to 2015. She furthered her education at UQAM | Université du Québec à Montréal, earning a degree in Administration et gestion des affaires, général, from 2016 to 2020. Her academic background supports her expertise in analyzing adaptive processes of employees within their work environments.
Background
Prior to her current role, Eyleen worked at SAQ as a Caissière from 2017 to 2021. This experience contributed to her understanding of customer service and operational processes. Her transition from retail to public service reflects her commitment to serving the community and enhancing citizen engagement.
Skills and Knowledge
Eyleen possesses a strong understanding of how organizational structure and technology influence employee behavior, performance, and satisfaction. She is knowledgeable about various work organization forms and the principles that govern task, position, and work time arrangements. Additionally, she is skilled in interpreting and applying labor laws, including employment standards and grievance resolution.