Geoffre Lalonde
About Geoffre Lalonde
Geoffre Lalonde is an IT Hardware Asset Management Specialist with extensive experience in technical support and service desk roles across various Canadian government agencies and private sector companies. His career spans over 15 years, during which he has held positions such as Desktop Support Administrator and Senior Service Desk Agent.
Work at Government of Canada
Geoffre Lalonde currently serves as an IT Hardware Asset Management Specialist at the Government of Canada. He has held this position since 2022, contributing to the management and optimization of IT hardware assets within the government framework. His role involves ensuring that hardware resources are effectively utilized and maintained, supporting the overall IT infrastructure of the government.
Previous Experience at Canadian Nuclear Safety Commission
Prior to his current role, Geoffre Lalonde worked at the Canadian Nuclear Safety Commission as a Desktop Support Administrator from 2018 to 2021. During his three years in this position, he provided technical support and assistance to ensure the smooth operation of desktop systems and related technologies in the Ottawa area.
Career at Immigration, Refugees and Citizenship Canada
Geoffre Lalonde was employed at Immigration, Refugees and Citizenship Canada as a Service Desk Agent from 2017 to 2018. In this role, he was responsible for addressing inquiries and providing support to clients, enhancing the service experience for individuals navigating immigration processes.
Experience at Shared Services Canada
From 2013 to 2016, Geoffre Lalonde worked as a Senior Service Desk Agent at Shared Services Canada. His responsibilities included managing service requests and providing technical support to users, contributing to the efficiency of IT services across various government departments.
Technical Support Background
Geoffre Lalonde has a diverse background in technical support roles. He worked as a Technical Support professional at Hewlett Packard Enterprise from 2013 to 2016 and as a Corporate Helpdesk Technologist at Accenture for a brief period in 2007. These experiences have equipped him with a strong foundation in IT support and customer service.