Giovanni Spadaccino
About Giovanni Spadaccino
Giovanni Spadaccino is a Supervisor with extensive experience in customer service, administration, and information technology. He has worked at various organizations, including Concordia University and the Gouvernement du Canada, and is currently pursuing studies in Cyber Security at École Polytechnique de Montréal.
Work at Gouvernement du Canada
Giovanni Spadaccino has been employed at Gouvernement du Canada since 2007, serving as a Supervisor. In this role, he is responsible for analyzing client requests and providing client support. He engages in project management and performs quality control and audits for various units. His position also involves preparing and reviewing training materials and providing training for system users. Spadaccino conducts data analysis to prepare reports, contributing to the efficiency and effectiveness of operations within the organization.
Previous Experience at Concordia University
Before joining Gouvernement du Canada, Giovanni Spadaccino worked at Concordia University as Supervisor of Copy Services from 1988 to 2007. During his 19 years in this role, he managed various aspects of copy services, ensuring quality and efficiency in operations. His experience at Concordia University laid a strong foundation for his subsequent roles in supervision and client support.
Professional Background in Transport Sector
Giovanni Spadaccino worked at YRC REIMER as a Terminal Operations Support Specialist from 2014 to 2019. In this position, he contributed to the operational efficiency of the transport sector. His experience in this role added to his extensive background in customer service and administrative functions.
Education and Expertise
Giovanni Spadaccino has pursued extensive education in information technology. He is currently studying Cyber Security at École Polytechnique de Montréal since 2019. He previously studied Information Technology Support Specialist at Champlain College St. Lambert, achieving an Attestation of Collegial Studies from 2012 to 2013. He also holds a Bachelor's degree in Sociology from Concordia University, which he completed from 2009 to 2016. Additionally, he studied Bureautique-outils et technologies at Institut Descartes/Institut ISACSOFT, earning an Attestation d'etudes collegiales in 2004.
Skills and Responsibilities
With over 35 years of experience in customer service, administrative roles, informatics, and the transport sector, Giovanni Spadaccino possesses a diverse skill set. He supervises a team of Records Management/Information Management Analysts and provides technical support to system users through various communication channels. His responsibilities include preparing training materials, conducting data analysis, and ensuring quality control within his current role.