Helena Friesen Cook
About Helena Friesen Cook
Helena Friesen Cook is a Service Canada Benefits Officer with a diverse background in customer service, law, and public service. She holds a Juris Doctor from the University of Victoria and has worked in various roles, including as an Articled Student at The Law Centre and a Learning Assistant at BC Public Service.
Work at Government of Canada
Helena Friesen Cook has been employed as a Service Canada Benefits Officer since 2020. In this role, she is responsible for assisting Canadians with accessing various government benefits and services. Her position involves providing information, processing applications, and ensuring compliance with relevant regulations. With several years of experience in public service, she contributes to the efficient delivery of services to the public.
Education and Expertise
Helena Friesen Cook holds a Bachelor’s Degree in Criminology and Religion Studies from King's University College, which she completed from 2013 to 2016. She also earned a Diploma in Police Foundations from Fanshawe College in 2013. Additionally, she obtained a Juris Doctor from the University of Victoria, completing her studies from 2016 to 2019. Her educational background provides her with a strong foundation in legal principles and public service.
Background in Legal and Customer Service
Helena Friesen Cook has a diverse work history that includes roles in both legal and customer service sectors. She worked as an Articled Student at The Law Centre for four months in 2018, where she gained practical legal experience. Prior to that, she served as a Senior Customer Service Representative at The Brick from 2015 to 2019, enhancing her skills in client relations and service delivery.
Experience in Public Service and Security
In addition to her current role at Service Canada, Helena Friesen Cook has experience in the public sector as a Learning Assistant with the BC Public Service in 2019. She also gained valuable insights into the security industry while working at various security companies during her studies at Fanshawe College. This combination of experiences has equipped her with a broad understanding of public service and security operations.
Early Career in Market Research
During her university studies, Helena Friesen Cook worked as a call centre employee at Market Strategies International. This role provided her with foundational skills in communication and market research, which are essential in understanding client needs and delivering effective service. Her early career experiences contributed to her professional development and prepared her for future roles in customer service and public administration.