Henry Nkrumah
About Henry Nkrumah
Henry Nkrumah is a Citizen Services and Passport Officer at the Federal Government of Canada, where he has worked since 2020. He holds a Bachelor of Science in Life Sciences and a Bachelor's degree in Economics from Queen's University, and has prior experience as a Pricing Analyst and Retail Loan Auditor.
Work at Federal Government of Canada
Henry Nkrumah has been employed as a Citizen Services / Passport Officer at the Federal Government of Canada since 2020. In this role, he operates in the Calgary, Canada Area and is responsible for determining the need for in-depth reviews by program or service specialists. His duties include processing client requests to change information or apply for services, clarifying discrepancies, and amending databases as necessary. He provides value-added information, advice, and guidance on program and service requirements to clients.
Education and Expertise
Henry Nkrumah holds a Bachelor of Science degree in Life Sciences from Queen's University, which he completed from 2001 to 2006. Additionally, he earned a Bachelor's degree in Economics from the same institution during the same period. His educational background provides him with a strong foundation in analytical skills and client service, which he applies in his current role.
Background in Financial Services
Prior to his current position, Henry Nkrumah worked at ATB Financial as a Retail Loan Auditor from 2007 to 2009. In this role, he focused on auditing retail loans, which involved assessing client documentation and ensuring compliance with financial regulations. He also worked at Safeway Canada as a Pricing Analyst from 2010 to 2015, where he analyzed pricing strategies and contributed to operational efficiencies.
Client Identity Verification Experience
Henry Nkrumah has extensive experience in verifying and authenticating client identity and supporting documentation. His role as a Citizen Services / Passport Officer requires him to conduct fact-finding with clients to assess and decide on appropriate service offerings and information. This experience is critical in ensuring the integrity of client interactions and the accuracy of service delivery.