Ijeoma Unachukwu
About Ijeoma Unachukwu
Ijeoma Unachukwu is a government employee in Canada with a strong background in banking and customer service. She has held various roles at Diamond Bank Plc and RBC Insurance, and she has pursued advanced studies in business and finance.
Work at Government of Canada
Ijeoma Unachukwu has been employed as a Government Employee at the Government of Canada since 2021. In this role, she contributes to various governmental functions and initiatives, applying her extensive experience in customer service and relationship management. Her position allows her to engage with the public and support governmental objectives.
Previous Experience at Diamond Bank Plc
Ijeoma Unachukwu worked at Diamond Bank Plc in multiple roles from 2007 to 2019. She began as a Customer Service Representative and Admin Officer for three years, then transitioned to a Relationship Manager for nine years. During her tenure, she was recognized as the region's foremost personal banking staff from 2007 to 2009, noted for her client engagement and feedback. She later served as a Business Manager for three years, where she developed a reputation for effective relationship management.
Experience at RBC Insurance
From 2019 to 2021, Ijeoma Unachukwu worked as an Insurance Advisor at RBC Insurance in Ontario, Canada. In this role, she utilized her customer service skills and knowledge of financial products to assist clients with their insurance needs, contributing to the company's client satisfaction goals.
Education and Qualifications
Ijeoma Unachukwu holds a Master of Business Administration (MBA) in Business Administration and Management from Business School Netherlands, which she completed from 2013 to 2015. She also earned a Bachelor's degree in Geography from the University of Ibadan from 2000 to 2005. Additionally, she has pursued further qualifications, including the Life License Qualification Program at CIPR and the Canadian Investment Funds Certified at IFSE Institute, both starting in 2019.
Achievements in Customer Service
Throughout her career, Ijeoma Unachukwu has consistently received superior customer service satisfaction scores. She is recognized for her ability to convert and retain customers effectively. Notably, in 2017, she received commendation for growing her team's balance sheet by 50% within six months, showcasing her impact on business performance.