Jacikka Premakumar
About Jacikka Premakumar
Jacikka Premakumar is an experienced analyst currently working for the Government of Canada in Toronto, Ontario, where she has held roles in data reporting and payment services since 2020. With a background in customer service and management, she possesses strong analytical skills and is proficient in multiple languages.
Work at Government of Canada
Currently, Jacikka Premakumar serves as an Analyst, Data and Reporting at the Government of Canada, a position held since 2021. In this role, she focuses on data analysis and reporting within the organization. Additionally, she has been employed as a Payment Services Officer since 2020, contributing to the management of payment services. Both positions are based in Toronto, Ontario, Canada, where she has accumulated three years of experience in data analysis and four years in payment services.
Previous Employment Experience
Before joining the Government of Canada, Jacikka Premakumar worked at Cash Money as a Store Manager from 2012 to 2020. During her eight years in this role, she developed skills in team management and customer service. Prior to that, she was a Customer Service Representative at Loblaw Companies Limited for one year in 2011-2012. She also worked as a Call Center Surveyor at The Herd from 2018 to 2020, where she gained experience in customer feedback and survey methodologies.
Education and Expertise
Jacikka Premakumar earned a Bachelor's degree from the University of Toronto, where she studied Health Studies, Biology, and Psychology from 2011 to 2016. Her educational background provides a strong foundation for her analytical and reporting roles. She possesses outstanding computer skills, including proficiency in Microsoft Office, Adobe, Photoshop, and various web-based applications, which support her work in data analysis.
Achievements and Recognition
In recognition of her exemplary client service, Jacikka Premakumar was awarded the Stellar Teller Award in 2014, which highlights her commitment to customer satisfaction in the Toronto-Scarborough Region. Additionally, she demonstrated her competitive skills by placing in the top 10 at the regional level in the DECA competition in 2011, showcasing her capabilities in business and marketing.
Skills and Competencies
Jacikka Premakumar demonstrates strong problem-solving and analytical skills, essential for her roles in data analysis and reporting. She is capable of de-escalating and managing stressful situations, particularly when dealing with frustrated clients. Furthermore, she ensures compliance with various regulatory requirements, including those set by AML/ATFC, FINTRAC, and The Occupational Health and Safety Act. She is proficient in both English and Tamil, enhancing her communication abilities in diverse environments.