James Roy
About James Roy
James Roy is a Configuration Management Analyst with over 15 years of experience in Information Technology, currently working for the Government of Canada since 2017. He is proficient in both English and French and has a strong background in technical support and client assistance.
Work at Government of Canada
James Roy has been employed as a Configuration Management Analyst at the Government of Canada since 2017. In this role, he has accumulated seven years of experience in the Ottawa, Canada area. His responsibilities include managing configuration items and ensuring that all changes to IT systems are documented and controlled. He provides technical support and guidance to site-based staff, demonstrating a strong ability to multitask and work under pressure.
Education and Expertise
James Roy studied at CDI College, where he completed a program in Computer Systems Networking and Telecommunications from 1999 to 2000. This educational background has equipped him with the foundational knowledge necessary for his career in Information Technology. He possesses strong planning, analytical, problem-solving, and organizational skills, which are essential in his current role.
Background in Information Technology
Prior to his current position, James Roy worked at Hewlett-Packard as a Technical Solutions Representative for 14 years, from 2000 to 2014. He also served as a Computer Support Specialist at CFNOC CSG Desktop Support for the Department of National Defence from 2014 to 2017. His extensive experience in client support, particularly with Microsoft products, spans over 15 years.
Technical Skills and Security Clearance
James Roy holds a Government of Canada Level III (TOP SECRET) Security Clearance, which allows him to handle sensitive information. He serves as a technical resource for site-based staff, providing assistance with the installation and maintenance of hardware, software, network communication, and workstations. He is proficient in both English and French, enhancing his ability to communicate effectively in diverse environments.
Communication and Documentation Skills
James Roy is recognized for his excellent communication, research, and documentation skills. These abilities are crucial in his role as a Configuration Management Analyst, where clear documentation and effective communication with team members and stakeholders are essential for successful project execution.