Jeanette Sullivan
About Jeanette Sullivan
Jeanette Sullivan is a Call Center Representative for the Government of Canada, with a background in customer service and task management. She previously worked at Xerox in various roles for a total of nine years and has studied cosmetology and accounting.
Work at Government of Canada
Jeanette Sullivan has been employed as a Call Center Representative at the Government of Canada since 2021. In this role, she utilizes her extensive background in customer service and task management to address complex inquiries efficiently. Her experience in this position contributes to the overall effectiveness of the call center operations.
Previous Experience at Xerox
Jeanette Sullivan worked at Xerox for a total of ten years in various roles. She began as a Help Desk Representative from 2007 to 2011, followed by a position as Solutions Process Coach from 2011 to 2016. Subsequently, she served as Solutions Account Lead for Canadian XPS, XPPS, and Laser Networks Helpdesk from 2016 to 2021. Her roles at Xerox provided her with significant experience in customer service and technical support.
Education and Expertise
Jeanette Sullivan studied at the Atlantic School of Cosmetology, where she achieved a qualification in Hair Styling and Hair Design. She also attended New Brunswick Community College (NBCC) from 2021 to 2023, earning a degree in Accounting. Her educational background complements her specialization in Business Process Improvement, enhancing her ability to improve efficiency in call center operations.
Background in Task Management
Jeanette Sullivan has an extensive background in task management, which supports her ability to handle complex customer service scenarios effectively. Her strategic leadership skills contribute to her problem-solving capabilities in a call center environment, allowing her to manage tasks efficiently and improve overall service delivery.
High School Education
Jeanette Sullivan completed her high school education at Simonds High School, earning her High School Diploma from 1997 to 2000. This foundational education provided her with essential skills that have supported her subsequent career in customer service and management.