Jeanne Pratt
About Jeanne Pratt
Jeanne Pratt is a Senior Service Desk Supervisor at the Government of Canada, with over 28 years of experience in the communications industry, including roles in IT support and project management.
Work at Government of Canada
Jeanne Pratt has been serving as the Senior Service Desk Supervisor at the Government of Canada since 2018. In this role, she has been responsible for overseeing service desk operations at CFB Gagetown for six years. Her position involves managing support services and ensuring effective communication within the organization.
Previous Experience at Department of National Defence
Prior to her current role, Jeanne Pratt worked at the Department of National Defence as the Acting Service Management Center Team Leader in 2020. This position lasted for seven months and was based in Happy Valley-Goose Bay, Newfoundland and Labrador. Additionally, she served as an LCIS Technician at the same department from 1990 to 2010, accumulating 20 years of experience in various locations.
Experience in Telecommunications and IT Support
Jeanne Pratt has over 28 years of experience in the communications industry. Her career includes roles in Electronics Technology, IT Support, Information Systems Security, Team Leadership, and Project Management. She also worked as a Telecommunications Technician at SERCO INC from 2010 to 2013, further enhancing her expertise in the field.
Education and Expertise
Jeanne Pratt studied at the Canadian Forces School of Communications and Electronics, where she focused on Industrial Electronics Technology. She completed her studies in 1991, earning a qualification in Industrial Electronics Technology/Technician. This educational background supports her extensive experience in the communications and IT sectors.
Customer Service Skills
Jeanne Pratt possesses strong customer service skills, which she has developed throughout her career. She excels in both independent and team environments, demonstrating her ability to effectively communicate and collaborate with colleagues and clients.