Jessica Mac Donald
About Jessica Mac Donald
Jessica MacDonald is a Support Service Agent with a decade of experience at the Government of Canada. She has a background in customer service and emergency medical technology, and she values structured environments that allow her to provide meaningful assistance.
Work at Government of Canada
Jessica Mac Donald has been employed as a Support Service Agent at the Government of Canada since 2014. In this role, she has contributed to providing essential services in a structured environment for nearly a decade. Her responsibilities likely include assisting clients and ensuring that their needs are met effectively and efficiently.
Previous Experience in Customer Service
Before her current position, Jessica worked at Stream Global Services as a Customer Service Specialist from 2013 to 2014 for five months. This role in Nova Scotia involved engaging with customers and addressing their inquiries, which helped her develop strong communication skills and service-oriented practices.
Background in Communications
Jessica served as a Communications Officer at Cape Breton Regional Municipality from 2015 to 2016 for four months. This position allowed her to utilize her communication skills in a municipal setting, contributing to effective information dissemination and community engagement.
Education and Expertise
Jessica has a diverse educational background. She studied at Nova Scotia Community College, where she achieved a Continuing Care Assistant designation from 2009 to 2010 and completed a program in Office Information Technology from 2007 to 2008. Additionally, she attended Holland College, earning a Certificate in Emergency Medical Technology/Technician (EMT Paramedic) from 2012 to 2013.
Personal Characteristics and Values
Jessica possesses a strong sense of responsibility and duty, which aligns with her ESFJ personality type. She is driven to help others, reflecting her commitment to providing meaningful service in her professional roles. This characteristic influences her work ethic and interactions with clients and colleagues.