Joanna Berment (Shivrattan)
About Joanna Berment (Shivrattan)
Joanna Berment is a Customer Service Agent currently employed by the Government of Canada, with a background in client relations and logistics management. She has held various roles in the transportation and client success sectors, including positions at Traffix and Energy Transportation Group.
Current Role at Government of Canada
Joanna Berment has been employed as a Customer Service Agent at the Government of Canada since 2020. In this role, she is responsible for providing assistance and support to citizens, ensuring that inquiries and concerns are addressed effectively. Her experience in customer service contributes to her ability to navigate complex issues and deliver timely solutions.
Previous Experience in Client Success and Account Management
Prior to her current position, Joanna worked as a Client Success Manager at Energy Transportation Group from 2018 to 2020. In this capacity, she focused on maintaining client relationships and ensuring customer satisfaction. Additionally, she held the role of Senior Account Manager at Traffix for a brief period in 2020, where she managed client accounts and contributed to business development efforts.
Logistics Coordination and Client Relations Background
Joanna's career includes significant experience in logistics and client relations. She served as a Logistics Coordinator at Quarterback Transportation from 2007 to 2012, where she managed transportation logistics in the Toronto and Cincinnati areas. Following this, she worked as Manager of Client Relations at FLS Transportation Services from 2012 to 2018, focusing on enhancing client engagement and service delivery.
Educational Background in Business Administration
Joanna Berment studied at Ryerson University, where she earned a Bachelor of Commerce (BCom) degree in Business Administration and Management from 2007 to 2011. Additionally, she attended Seneca College, obtaining an Ontario Advanced Diploma in International Business Administration from 2004 to 2007. Her educational background provides her with a solid foundation in business principles and practices.