John Cho
About John Cho
John Cho is an IT Team Leader at the Government of Canada, with a background in software performance analysis and technical support. He has over a decade of experience in developing automation scripts and enhancing product performance, particularly with Cognos BI/TM1 products.
Work at Government of Canada
John Cho has been serving as an IT Team Leader at the Government of Canada since 2018. In this role, he oversees various IT initiatives and projects, ensuring effective implementation and management of technology solutions. His leadership contributes to the overall efficiency of IT operations within the government framework.
Previous Experience at IBM
John Cho worked at IBM for a total of six years, holding multiple positions. He served as a Senior Technical Support Analyst from 2008 to 2012 and as a Software Performance Analyst from 2012 to 2018 in the Ottawa, Canada Area. His responsibilities included developing automation scripts to enhance test coverage and resolving customer escalations related to performance and stability.
Experience at Business Objects
Prior to his tenure at IBM, John Cho worked at Business Objects as a Technical Support Team Lead from 2005 to 2007 in Gangnam-gu, Seoul, Korea. In this position, he managed a team focused on providing technical support, contributing to the resolution of customer issues and enhancing service delivery.
Technical Skills and Expertise
John Cho possesses strong skills in configuring Cognos BI/TM1 products across various platforms, databases, web application servers, security, and web servers. He has extensive experience in developing automation scripts aimed at improving performance and stability, as well as contributing to the successful release of Cognos BI and TM1 products through the development and verification of complex test cases.