John Christensen
About John Christensen
John Christensen is a Program Manager and Technology Strategist with over a decade of experience in service improvement and project management. He has worked with various organizations, including the University Health Network and the Canada Revenue Agency, and has played a key role in implementing Microsoft 365 solutions and advancing project management methodologies.
Work at Government of Canada
John Christensen has been employed at the Government of Canada since 2014, serving as a Program Manager, Technology Strategist, and Service Improvement Specialist. In this role, he has focused on enhancing service delivery and implementing technology solutions. His responsibilities include developing processes to address business requirements and improving project management methodologies within the Information Technology Branch.
Previous Experience at University Health Network
John Christensen worked at the University Health Network in Toronto, Ontario, from 2006 to 2011. He held the position of Product Manager for five years, where he led the implementation of Microsoft 365 and Teams to support a virtualized workforce during the pandemic. He also served as a Project Manager for ten months in 2010, contributing to various projects aimed at improving healthcare technology.
Background in Business Systems and Technology
Before his tenure at the University Health Network, John Christensen worked at Creation Technologies from 2001 to 2006. He held roles as a Systems Administrator and Business Systems Analyst, gaining experience in managing IT systems and analyzing business needs. This foundation in technology and systems management has informed his subsequent roles in program management and service improvement.
Education and Expertise
John Christensen studied at Capilano University, where he achieved a Computer Specialist Diploma and a BA Degree in Business Analysis, MIS, Accounting, and Human Resources. Additionally, he earned a Network Specialist Certificate, further enhancing his expertise in technology and systems engineering. His educational background supports his roles in technology strategy and service improvement.
Achievements in Continuous Improvement
As a founding member of the Canada Revenue Agency's Continuous Improvement Centre of Excellence, John Christensen has played a significant role in developing an IT Lean program. He has provided training across the agency to promote a culture of problem-solving and has advanced project management processes using Agile/Scrum and PDCA/DMAIC methodologies.