Jonathan Monteiro
About Jonathan Monteiro
Jonathan Monteiro is an IT Support Analyst with extensive experience in technology and security. He has worked for various organizations, including the Government of Canada and Future Shop, and holds a Bachelor of Technology in Computer and Information Systems Security from Seneca College.
Current Role at Government of Canada
Jonathan Monteiro has been employed as an IT Support Analyst at the Government of Canada since 2018. In this role, he provides technical support and troubleshooting for various IT issues. He has adapted IT solutions to meet changing requirements and fulfill the directorate's mandate. His work involves collaborating with different departments to ensure the successful implementation of enterprise-wide projects.
Education and Expertise
Jonathan Monteiro studied at Seneca College of Applied Arts and Technology, where he pursued a Bachelor of Technology (B.Tech.) in Computer and Information Systems Security/Information Assurance from 2015 to 2019. He also completed his Ontario Secondary School Diploma from 2010 to 2014. His educational background provides him with a solid foundation in IT security and information assurance.
Previous Work Experience
Before his current role, Jonathan Monteiro gained diverse work experience in various positions. He worked as a Co-op Student at Future Shop for four months in 2014-2015. He also served as a Security Guard for the Toronto 2015 Pan/Parapan American Games Organizing Committee for one month. Additionally, he was an IT Assistant at Wet'n'Wild Toronto for five months in 2017 and worked as a Starbucks Associate at Canada's Wonderland for six months in 2016.
Contributions to IT Support
In his role as an IT Support Analyst, Jonathan Monteiro created detailed troubleshooting instructions for inclusion in the corporate Standard Operating Procedures (SOP) database. This initiative aims to assist future IT support efforts by providing clear guidelines for resolving common issues.