Jordana Globerman
About Jordana Globerman
Jordana Globerman is a Manager in Benefits Delivery Modernization at the Government of Canada, specializing in RPA and Data Authority. With a diverse background in UX strategy, public speaking, and design thinking, she has contributed to various organizations and projects focused on accessibility and innovation.
Current Role at Government of Canada
Jordana Globerman serves as the Manager in Benefits Delivery Modernization - RPA and Data Authority at the Government of Canada since 2020. In this role, she focuses on enhancing the delivery of benefits through the integration of robotic process automation (RPA) and data management strategies. Her work aims to streamline processes and improve service delivery for Canadian citizens.
Experience at Treasury Board of Canada Secretariat
Since 2022, Globerman has held the position of UX and Strategy Manager at the Treasury Board of Canada Secretariat. In this capacity, she is responsible for developing user experience strategies that align with the organization's objectives. Her role involves collaborating with various stakeholders to ensure that user needs are met in the design and implementation of government services.
Educational Background
Globerman holds a Bachelor's degree from McGill University, where she studied English and History from 2007 to 2011. She also earned a Master's degree with Distinction in Illustration from the University of the Arts London in 2014. Her academic background provides her with a strong foundation in both communication and design.
Professional Contributions and Speaking Engagements
Globerman has contributed to various professional events as a public speaker since 2019. She has delivered presentations at notable conferences, including the Institute of Public Administrator's Canada Conference and the World Conference on Qualitative Research. Her speaking engagements focus on topics related to accessibility and service design, reflecting her expertise in these areas.
Certifications and Methodologies
Globerman is WCAG 2.2 certified, demonstrating her knowledge of web accessibility standards. She co-developed the methodology for the first Rapid Impact Assessment using Design Thinking, showcasing her innovative approach to problem-solving. Additionally, she is experienced in the MGTaylor method, which is utilized for collaborative design processes.