Joyce Gu
About Joyce Gu
Joyce Gu is a Senior IT Infrastructure Support Analyst at the Government of Canada, where she has worked since 2021. She has a diverse background in IT roles, including experience as a developer, analyst, and manager across various organizations in Canada.
Work at Government of Canada
Joyce Gu has been employed at the Government of Canada as a Senior IT Infrastructure Support Analyst since 2021. In this role, she has contributed to IT infrastructure projects and support services in Toronto, Ontario. Prior to her current position, she worked as an MS Dynamic CRM Developer from 2018 to 2020, also in Toronto. Additionally, she served as a DataStage Developer for eight months in 2018 in Ottawa, and as an IM/IT Technician for seven months in 2012 in Calgary.
Education and Expertise
Joyce Gu holds a Graduate Diploma in Computer Science from Concordia University. She also completed a course in French writing for non-francophones at Université du Québec à Montréal. Furthermore, she earned a Bachelor Degree of Engineering in Computer Science from Huaqiao University. Her expertise includes bridging the gap between technical and non-technical stakeholders and transforming complex information into executive presentations.
Professional Background
Joyce Gu has a diverse professional background with experience in various roles across multiple organizations. She worked as a Business Development Manager at Technology Evaluation Center Inc. from 2006 to 2009 in the Montreal area. She also held positions as a Reporting Analyst & Programmer at Fieldturf Inc. in 2013, and as a Metrics Analyst at Ludia Inc. from 2011 to 2012. Additionally, she served as a BI Application Support Analyst at Equifax Canada Co. from 2014 to 2016.
Technical Skills and Tools
Joyce Gu possesses strong technical skills in multiple programming languages, including C/C++/C#, Dot Net, HTML, and VBA. She is experienced with analytics tools such as Google Analytics, Mixpanel, and Facebook Insights. Her proficiency extends to using various software tools like SSIS, SSRS, Cognos, and DataStage. Joyce is also familiar with enterprise resource planning and customer relationship management systems, including Syspro, Salesforce, and Maximizer.
Experience with Operating Systems
Joyce Gu has experience working with various operating systems, including Windows, Unix, and Linux. This diverse knowledge allows her to adapt to different technical environments and contribute effectively to IT infrastructure projects. Her background in web development tools, such as DreamWeaver and FrontPage, further complements her technical skill set.