Karen Healey Langille
About Karen Healey Langille
Karen Healey Langille is a Taxpayer Services Agent with the Government of Canada, bringing over 11 years of customer service experience. She has a background in telecommunications and has worked in various roles, including service dispatcher and customer service representative.
Current Role at Government of Canada
Karen Healey Langille has been employed as a Taxpayer Services Agent at the Government of Canada since 2020. In this role, she is responsible for providing assistance and support to taxpayers, addressing inquiries, and ensuring compliance with tax regulations. Her position involves direct interaction with the public, requiring strong communication skills and a thorough understanding of tax-related issues.
Experience at North Atlantic
Karen has worked at North Atlantic as a Customer Service Representative since 2013. With over 11 years in this role, she has developed expertise in customer service, particularly in telecommunications and internet services. Her responsibilities include troubleshooting and billing for home phone, cell phone, and internet services, demonstrating her ability to handle various customer needs effectively.
Background in Customer Service
Karen possesses a strong background in customer service, with extensive experience in both on-site and remote call center operations. She has worked in various capacities, including as a service dispatcher from 2016 to 2019 at North Atlantic, where she coordinated and managed service requests. This experience has equipped her with the skills necessary to address customer inquiries and resolve issues efficiently.
Educational Qualifications
Karen studied at Memorial University of Newfoundland, where she achieved a degree in Psychology. Additionally, she attended Corona College in Grand Falls Windsor, Newfoundland, earning a Diploma in Criminology from 1997 to 1998. These educational experiences have contributed to her analytical skills and understanding of human behavior, which are beneficial in her customer service roles.
Previous Employment at Convergys
Prior to her current roles, Karen worked at Convergys as a Customer Service Representative from 2000 to 2013 in St. Johns, Newfoundland. During her 13 years at Convergys, she gained valuable experience in customer interactions and service delivery, laying the foundation for her subsequent roles in customer service and support.