Karen Mercer
About Karen Mercer
Karen Mercer is a Call Center Agent with expertise in various printing techniques and strong skills in photography and page layout. She has a background in graphic design and has held multiple positions in retail and customer service in Newfoundland and Labrador, Canada.
Current Role at Government of Canada
Karen Mercer has been employed as a Call Center Agent at the Government of Canada since 2021. In this role, she utilizes her communication skills to assist callers and provide information on various government services. Her experience in customer service enhances her ability to address inquiries effectively.
Previous Employment Experience
Karen Mercer has a diverse work history in customer service and retail. She worked at STAPLES Canada as a Copy Lead from 2018 to 2021 and as a Copy Centre Rep from 2017 to 2018. Prior to that, she was a Sales Associate at Pseudio for eight months in 2016 and served as a Cashier at PetSmart from 2012 to 2014. Her early career included a position at Tim Hortons from 2010 to 2012.
Education and Expertise in Graphic Communications
Karen Mercer studied at the College of the North Atlantic, where she achieved a diploma in Graphic Design from 2013 to 2015. She furthered her education in Graphic Communications from 2017 to 2018. Her studies provided her with expertise in various printing techniques, including wide-format printing, digital press, screen printing, embroidery, and laser engraving.
Skills in Photography and Adobe Creative Suite
Karen Mercer possesses strong skills in photography and page layout. She is proficient in the Adobe Creative Suite, which enhances her capabilities in graphic design and visual communication. These skills complement her background in graphic communications and contribute to her professional versatility.